mellow rounded flat - khaki
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Any other reasons that do not belong to the defect or fault of the manufacturer - SHIHOSHI, such as simple change of mind, or damage by the customer, are not acceptable. We recommend careful examination before any order.
All return shipments must be made by a major courier service with tracking capabilities(EMS, Fedex, etc.). SHIHOSHI does not accept liability for returned goods if they are not sent via these methods.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Late or missing refunds (if applicable)
Sale items (if applicable)
Exchanges (if applicable)
HOW CAN I CHANGE MY ORDER?
Changes can only be made before your order is processed. Once your order is processed, no changes can be made. Please send changes to email@example.com.
HOW DO YOU CHARGE SALES TAX?
Sales tax is charged based on customers shipping address, only in California where SHIHOSHI.com has a physical presence.
CA state tax 7.5% + County, Municipal and other Taxes 0.0% ~ 2.5%.
WHAT IS THE SHIPPING RATES?
FREE SHIPPING with $199 minimum purchase per order (including INTERNATIONAL).
Under $199 purchase per order, FLAT-FEE SHIPPING of
$9.95 for DOMESTIC(U.S.) and SOUTH KOREA,
$25.00 for INTERNATIONAL
* FREE SHIPPING to California Addresses.
HOW LONG DOES IT TAKE FOR DELIVERY?
Normally 2-4 business days for domestic, in-stock orders.
Please allow up to 14 business days including the International Shipment.
For the International Shipment, there can be some delay due to the customs process in the destination country.
Please email to us when the package doesn't arrive in due time.
WHERE DO YOU SHIP FROM?
Currently, most of the items are shipped from California, US.
For items not in stock in California, US, they are sent directly from South Korea (including Japan-made items).
HOW DO I RETURN?
Before returning any items to us, you need to be authorized by SHIHOSHI. Please send a return request to firstname.lastname@example.org.
product: Shihoshi Edition Rounded Flat
material: TPE (thermoplastic elastomer)
country of origin: south korea