FREE SHIPPING OVER $199

FAQ

ORDERING

HOW CAN I CHANGE MY ORDER?

Changes can only be made before your order is processed. Once your order is processed, no changes can be made. Please send changes to admin@shihoshi.com.

HOW DO YOU CHARGE SALES TAX?

Sales tax is charged based on customers shipping address, only in California where SHIHOSHI.com has a physical presence.
CA state tax 7.5% + County, Municipal and other Taxes 0.0% ~ 2.5%.

SHIPPING

WHAT IS THE SHIPPING RATES?

FREE SHIPPING with $199 minimum purchase per order (including INTERNATIONAL).
Under $199 purchase per order, FLAT-FEE SHIPPING of
     $9.95 for DOMESTIC(U.S.) and SOUTH KOREA,
     $25.00 for INTERNATIONAL
* FREE SHIPPING to California Addresses.

HOW LONG DOES IT TAKE FOR DELIVERY?

Normally 2-4 business days for domestic, in-stock orders.
Please allow up to 14 business days including the International Shipment.
For the International Shipment, there can be some delay due to the customs process in the destination country.
Please email to us when the package doesn't arrive in due time.

WHERE DO YOU SHIP FROM?

Currently, most of the items are shipped from California, US.
For items not in stock in California, US, they are sent directly from South Korea (including Japan-made items).

RETURNS

HOW DO I RETURN?

Before returning any items to us, you need to be authorized by SHIHOSHI. Please send a return request to admin@shihoshi.com.