If you are not fully satisfied with your purchase, vasa new york LLC will accept items for exchange or return. We will issue store credit only for the any return items. Please ensure that the item is returned in unworn and re-saleable condition with complete original packaging within 7days of receipt.
Returns after the 7day period are not accepted. If you would like to make a return, please email for a return authorization at: email@example.com (no refund will be granted without return authorization).
For your protection, please pack your returns in the original box, return your order with an insured courier (e.g., FedEx, UPS) and retain your receipt.
vasa new york LLC is not responsible for items damaged or lost in transit. Please include a note with your name and invoice number. Once your return is processed, credit will be issued for merchandise amount only. We do not refund shipping charges on return items.
A few select pieces may not be returnable. If that is the case, we will let you know BEFORE we process your order to give you an option to cancel the order.
*All personalized items and custom orders are final sales.
Items received as gifts may be exchanged for another item of equal value.
PRODUCT CARE & REPAIR
We make all of our pieces by hand in our studio. Therefore, some pieces can be customized upon request (such as chain lengths, charms, etc.). If you would like to customize a piece, please contact us at firstname.lastname@example.org and check availability and the price. Any customized pieces cannot be returned or refunded.
Each piece of our jewelry is hand-crafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time.
Majority of our collections consist of 14k gold and diamonds & can be cleaned with a polishing cloth or jewelry cleaner. However, any piece with colored precious gem stones such as
emeralds, sapphires, rubies etc. should avoid water and any chemical cleaner.
vasa jewelry is delicate and should be handled with care. We are not responsible for lost parts.
To request a repair, email us at email@example.com. Once a repair is authorized, further instructions and a confirmation number will be emailed to you. Repair times may vary and are handled on a case by case basis. vasa new york LLC highly recommends you certify and insure your repair shippings as we are not responsible for any lost or damaged goods. Repairs without prior authorization will be declined . vasa new york LLC will not sign for or accept any packages without prior authorization and is not responsible for any further shipping costs this may incur.